Frequently asked questions

Pick a product, then choose one of our designs or upload your own. Place it right on the product (move it, resize it, rotate it or crop it), choose your options and add it to your cart. What you see in the designer is what we make.

Yes. On any product page you can upload a JPG, PNG, GIF or WEBP file up to 20 MB. A larger, sharper image gives you a sharper print.

Yes. You can stack up to 5 designs on each side. On products with a second printable side, like our baby onesie, you can design both sides. A second side adds to the price, and you'll see your total before you add it to your cart.

Yes. Set the quantity, or use "Add to Cart & Choose Another Design" to keep going. Our Buy more, save more discount counts every item in your cart (any design, any product) and is applied automatically at checkout.

Yes. Right above the Add to Cart button, tick "Yes, email me a digital proof to approve first." We'll email you a digital proof, and we will not start production until you approve it.

If we don't hear back within 7 days, we'll produce and ship your order as designed. Refunds are not available for design-related mistakes such as misspellings, so please read your proof closely.

Then we start production using your design exactly as you placed it. Please double-check spelling, names, dates and placement before you check out.

Most orders are processed within 5 to 8 business days. If you asked for a proof, that time starts once you approve it. Bulk and event orders can take longer, so if you have a deadline, contact us before you order.

Yes. Every item is printed to order in the USA. Nothing sits on a shelf waiting for you.

Shipping is calculated at checkout from your order's weight and where it's going, and orders of $150 or more ship free. Once your order ships, delivery time depends on the shipping method and your location.

Once an order has shipped, carrier delays are outside our control, but if a package is lost or very late, reach out and we'll help however we can.

Because each item is made just for you, we can't accept returns or exchanges on personalized items. Refunds are available only for items with a noticeable design or print defect, damage in shipping, or a faulty product.

No. We don't offer refunds when a wrong design is chosen or uploaded, or when something is misspelled or otherwise mistaken in the design a customer submits. That's why we offer a digital proof, and why we ask you to confirm the refund terms before you add an item to your cart.

Contact us within 7 days of delivery with your order number and a clear photo of the problem. If it qualifies, we'll replace it or refund you.

An order can be canceled only before production begins. Once you've approved a proof or production has started, it can't be fully canceled or refunded, so contact us as soon as you can.

Care instructions, where they apply, are on each product's page under "Care instructions."

Yes. Weddings, events and business orders are welcome. Order well ahead of your date, and contact us first if you have a deadline, because large orders may need extra processing time.

Email, phone, Facebook or the contact form: everything is on our contact page. We're in Cape Girardeau, Missouri.