Returns & refunds
Made to order, so every order matters.
Every item is made to order with the design you picked, so our return policy is a little different from a regular store's. Here's how it works.
No returns or exchanges
Because each item is made just for you, we can't accept returns or exchanges on personalized items. Please check your design, spelling, placement, color and size before you check out.
Damaged, defective or a noticeable print defect
Refunds on custom items apply only to an item with a noticeable design or print defect, damage in shipping, or a faulty product. Contact us within 7 days of delivery with your order number and a clear photo of the problem, and we'll replace it or refund you.
Mistakes in the design you submit
We do not offer refunds for a wrong design that was chosen or uploaded, or for spelling or other mistakes in a design you submitted. That is why you confirm these terms before adding an item to your cart.
Digital proofs
Tick the proof box in the designer and we'll email you a digital proof. We will not start production until you approve it. If we don't hear back within 7 days, we'll produce and ship your order as designed, with no refund for design-related flaws such as misspellings.
Cancellations
An order can be canceled only before production begins. Once you've approved a proof or production has started, it can't be fully canceled or refunded.
Shipping issues
Carrier delays are outside our control once an order has shipped, but if a package is lost or very late, reach out and we'll help however we can.
This is a summary — the full wording is in our refund policy.